Return & Refund Policy

Clear guidelines for returns, refunds, cancellations, and Buyer Protection on Xaysi Marketplace.

Most return decisions start with the seller’s shop policy. If an issue can’t be resolved, Xaysi may step in when a purchase qualifies for Buyer Protection.

Find Return & Refund Topics

Overview Policy Highlights How It Works Full Policy

Return & Refund Overview

Xaysi Marketplace is built on trust. Because sellers operate independent shops, return and refund terms can vary by product and seller. Always review a seller’s return window and conditions before buying.

If something goes wrong (non-delivery, damage, or an item not as described), start by contacting the seller. If you can’t resolve it, Buyer Protection may apply to eligible purchases.

Key Policy Highlights

Start with the seller • Keep items in original condition when returning • Eligible Buyer Protection issues include non-delivery, damage, and not-as-described.

Policy Highlights

The most important parts of the policy — designed to help you act quickly and correctly.

Return Eligibility

Returns depend on the seller’s policy. Items must typically be unused, in original condition, and packaged safely.

Refund Timelines

Refunds are usually processed after the seller receives and inspects the return (or when Buyer Protection approves a claim).

Buyer Protection

For eligible issues like non-delivery, damage, or not-as-described, Xaysi may step in to help resolve the order.

How Returns & Refunds Work

Follow these steps for the fastest resolution — and keep all messages inside Xaysi for record-keeping.

1

Check the Seller’s Policy

Review return windows, item condition requirements, and whether return shipping is covered by the seller.

2

Contact the Seller

Message the seller with the issue and photos (if needed). Keep communication polite and specific.

3

Return the Item (If Approved)

Pack securely, follow the seller’s instructions, and use tracking when possible to avoid delays.

4

Refund is Processed

After inspection, refunds are issued to the original payment method (or as credits where applicable).

5

Escalate if Needed

If the seller can’t resolve it, Buyer Protection may apply for eligible cases (non-delivery, damage, not-as-described).

6

Keep Records

Save order details, photos, and tracking info. Clear documentation helps resolve issues faster.

Full Return & Refund Policy

Detailed guidance on return conditions, refunds, cancellations, and Buyer Protection.

1. Returns

Returns are subject to the seller’s shop policy, including time limits, item conditions, and category exclusions.

  • Items must typically be unused and in the same condition as received.
  • Original packaging is recommended when possible.
  • Proof of purchase or order details may be required.

2. Refunds

Refunds are processed after the seller approves the return and confirms the item’s condition (or when Buyer Protection approves a claim).

  • Refunds are generally issued to the original payment method.
  • In some situations, credits may be offered depending on the case.
  • Processing times vary based on payment method and provider.

3. Cancellations

Cancellation policies vary by seller. Contact the seller as soon as possible after ordering to request a cancellation.

  • Made-to-order items may not be cancellable once production begins.
  • If an order has shipped, the seller may treat it as a return instead.

4. Buyer Protection

Buyer Protection may apply for eligible issues. Start by contacting the seller first.

  • Eligible: Non-delivery, damage, or item not as described.
  • Not Eligible: Items accurately described but not meeting personal expectations; altered/used items after receipt.
  • Keep all communication and evidence inside Xaysi when possible.

Need Help With a Return or Refund?

If you’ve contacted the seller and still need help, our support team can guide you through next steps and Buyer Protection eligibility.

Contact Support