Frequently Asked Questions

Quick answers about marketplace policies, seller guidelines, and buyer protection.

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Sanctions Policy

Compliance with global sanctions, trade restrictions, and prohibited transactions.

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Buyer Protection

Secure transactions, dispute resolution, and buyer rights on our platform.

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Seller Guidelines

Product listings, shipping expectations, and marketplace responsibilities.

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Sanctions Policy

What is the purpose of Xaysi Inc.’s Sanctions Policy?
The policy helps ensure compliance with global sanctions and trade restrictions, supporting legal and ethical operations for buyers and sellers.
Who is responsible for complying with the Sanctions Policy?
All users—buyers and sellers—must comply with the Sanctions Policy regardless of location.
What types of transactions are prohibited under the Sanctions Policy?
Transactions involving sanctioned regions or individuals, export-restricted goods or services, or products linked to forced labor.
  • Sanctioned regions or individuals
  • Export-restricted goods or services
  • Products linked to forced labor
What happens if I violate the Sanctions Policy?
Xaysi Inc. may block transactions, remove listings, and request additional documentation to ensure compliance.
Do I need to follow sanctions from countries other than the U.S.?
Yes. Users should comply with sanctions and trade restrictions from any applicable jurisdiction.
How does Xaysi Inc. ensure sanctions compliance during payment processing?
Payment processors may independently block transactions that violate sanctions laws; Xaysi Inc. may not control those decisions.
Will Xaysi Inc. update its Sanctions Policy?
Yes. The policy may be updated to reflect legal changes or internal guidelines.
What are the consequences of violating the Sanctions Policy?
Violations can lead to account suspension, canceled transactions, and removal of listings from the platform.
What is Xaysi Inc.’s stance on discrimination and hateful content?
We aim to maintain an inclusive, respectful platform and do not tolerate discrimination or hateful content targeting people based on protected characteristics.
What behaviors are prohibited on Xaysi Inc. Marketplace?
  • Intolerance or hostility toward others based on race, gender, religion, or other protected traits
  • Promoting hate groups or engaging in discriminatory actions
How can I report discrimination or hateful content?
Reports can be made via the Help Center or by flagging content through a “Report this item” feature (where available).
What happens after I report a violation?
Xaysi Inc. may investigate and take appropriate action, including removing content or suspending accounts.
Does Xaysi Inc. enforce this policy?
Yes. Enforcement actions may include content removal and account suspensions.
What is the purpose of Xaysi Inc.’s Community Policy?
It outlines expectations for respectful, positive engagement in the marketplace community.
What behaviors are expected in the Xaysi Inc. community?
  • Respect privacy and confidentiality
  • Engage transparently and respectfully
  • Avoid interference with other businesses or spamming
What is prohibited in the Xaysi Inc. community?
  • Sharing harmful or misleading content
  • Abusive behavior or threats
  • Spamming or soliciting
What happens if I violate the community policy?
Violations may result in temporary or permanent suspension, depending on severity.
Why are off-platform transactions prohibited on Xaysi Inc.?
They bypass platform protections like secure payments and fraud prevention, increasing risk for both parties.
What is considered an off-platform transaction?
Any exchange of goods or payments outside the platform (email, third-party websites, or other channels).
What happens if I attempt an off-platform transaction?
It may result in account suspension or termination.
How do I open a case on Xaysi Inc. Marketplace?
Contact the seller through the order help flow first. If unresolved, you can escalate the issue through the platform’s case process.
Can I open a case if I’ve initiated a chargeback with my payment provider?
No. Once a chargeback is initiated, you generally can’t open a platform case for the same transaction.
What issues can I open a case for?
Common reasons include non-delivery or items not matching the listing description.
How long do I have to open a case?
Cases must be opened within a timeframe based on delivery date, processing time, or downloadable product rules.
Can I get a refund if I used or altered the item?
Typically no—items that have been used, altered, or discarded are usually ineligible for case resolution.
What types of items are prohibited on Xaysi Inc. Marketplace?
  • Illegal items
  • Items promoting violence, hate, or discrimination
  • Counterfeit goods
  • Adult content and explicit items
What happens if I list a prohibited item?
Listings may be removed and penalties can include suspension or termination depending on severity.
Can I sell vintage lifesaving equipment on Xaysi Inc.?
Only if it is non-functional and clearly labeled as collectible or decorative.
Can I sell adult items or explicit content?
Certain adult items may be allowed if listed according to guidelines, but pornography or graphic depictions are prohibited.
Who is responsible for shipping items on Xaysi Inc.?
Sellers are responsible for packaging and shipping products and providing accurate shipping details.
Can I buy shipping labels through Xaysi Inc.?
In some regions, sellers may be able to purchase shipping labels through Xaysi Inc.
Are returns allowed?
Returns depend on the seller’s return policy, which can vary by shop.
What are Xaysi Inc.’s return policies?
Each seller sets their own return terms. Buyers in certain regions (e.g., EU/UK) may have legal cancellation rights within 14 days under consumer laws.
How does Xaysi Inc. handle intellectual property infringements?
Sellers must ensure their products do not infringe IP rights. Infringing content may be removed and repeat issues can lead to suspension.
How do I report an intellectual property violation?
You can report issues through Xaysi Inc.’s reporting / IP portal (as provided in the Help Center).
What is Xaysi Inc.’s role in protecting intellectual property?
Xaysi Inc. provides the platform but does not offer legal advice. Sellers are responsible for ensuring their content does not infringe IP rights.
What can I sell on Xaysi Inc. Marketplace?
Unique, handmade, designed, or curated items—provided they comply with platform policies (including prohibited items rules).
What responsibilities do I have as a seller?
Provide accurate descriptions, ship on time, and comply with applicable laws and platform policies.
Are there fees for using Xaysi Inc.?
Yes. Listing, transaction, and premium service fees may apply. Refer to the Fees and Payments Policy for details.
How can I maintain a successful business on Xaysi Inc.?
Provide excellent service, be transparent, follow policies, and engage respectfully with the community.
What are the fees associated with selling on Xaysi Inc.?
Listing fees, transaction fees, and optional service fees (e.g., advertising) may apply. Check the Fees and Payments Policy for a breakdown.
How are payments processed on Xaysi Inc.?
Payments are processed securely through third-party payment providers. Buyers pay through the platform; sellers receive payouts per payout schedule.
When will I receive my payment as a seller?
Payout timing can vary, commonly within a few business days after confirmation and policy checks. Delays may occur during disputes or verification.
Are there any fees for receiving payments?
Some processors charge their own transaction fees. Those fees are typically shown during payment setup.
How can I contact Xaysi Inc. customer support?
You can contact support via the Help Center, email, or chat options (where available).
What should I do if I’m unhappy with my order?
Contact the seller first. If you can’t resolve it, open a case through the platform’s dispute process.
How does Xaysi Inc. handle disputes between buyers and sellers?
Xaysi Inc. provides a case system to help mediate. If parties can’t agree, the platform may intervene based on evidence and policy.
How long does it take to resolve a dispute?
Resolution time varies by case complexity and response speed. Many cases resolve within several business days.

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