Moderation Framework

Commitment to Fairness & Safety

We apply consistent standards across the marketplace to protect users and ensure content remains compliant, trustworthy, and safe.

1. Governing Policies

All users must follow Terms of Use and key marketplace policies.

  • Buyer Policy
  • Seller Policy
  • Prohibited Items Policy
  • Creativity Standards
  • Discrimination & Hateful Content Policy
  • Community Guidelines
  • Intellectual Property Policy

2. Identifying Violations

We detect policy breaches through multiple reliable channels.

  • User Reports: Flag listings or messages for review
  • Automated Systems: Pattern detection and risk signals
  • Internal Review: Human checks and enforcement review

3. Enforcement Actions

Actions depend on severity and compliance history.

  • Listing Removal: Content hidden or removed
  • Account Suspension: Temporary or permanent restrictions
  • Funds Hold: May apply during investigation (sellers)
  • Notifications: Warnings and guidance for resolution

4. Appeals Process

We provide a fair process to contest moderation actions.

  • Listing Appeals: Request review for removed listings
  • Account Appeals: Suspension reviews with instructions
  • Reinstatement: If reversed, content/account returns
  • Consistency: Severe violations may be upheld

Need Assistance With Moderation?

Our support team can help clarify policy decisions, guide you through appeals, and answer any moderation questions.

Contact Support