Terms of Use

Comprehensive guidelines and policies that ensure a safe, transparent, and trustworthy experience for all Xaysi marketplace users.

Terms of Use Overview

At Xaysi Marketplace, our Terms of Use establish the foundation for a trusted, secure, and successful marketplace experience. These guidelines are designed to protect both buyers and sellers, creating a balanced marketplace where quality products and services can thrive.

By understanding these standards, users can make informed decisions and contribute to building a positive community.

Welcome to Xaysi Inc.!

Xaysi Inc. serves as an online marketplace connecting sellers with buyers. By selling on the Xaysi platform (the “Site”), you agree to comply with and be bound by these terms and conditions (“Terms”). These Terms govern your use of the Site, Services, and all content available through Xaysi Inc. Please read these Terms carefully before listing or selling products. If you do not agree, you must not use the platform.

Complete Terms of Use

Detailed terms covering all aspects of selling on Xaysi Marketplace.

1

Acceptance of Terms

By accessing and using the Xaysi platform as a seller, you agree to abide by these Terms. Xaysi may modify these Terms at any time. It is your responsibility to review them regularly. Continued use after changes constitutes acceptance of the updated Terms.

2

Eligibility to Sell

To sell on Xaysi Inc., you must:

  • Be at least 18 years old.
  • Have the legal authority to sell products.
  • Provide accurate, current, and complete business information during registration.
  • If acting for a business entity, be authorized to bind that entity to these Terms.
3

Account Registration and Seller Profile

To list products, you must create a seller account. By registering, you agree to:

  • Provide truthful, accurate, and complete information.
  • Maintain confidentiality of your account and password.
  • Be responsible for all activities under your account.

You must also keep your seller profile up to date and accurate.

4

Seller Responsibilities

As a seller on Xaysi Inc., you are responsible for:

  • Product Listings: Accurate descriptions, images, and relevant details (size, color, material, etc.).
  • Pricing: Set your own prices in compliance with applicable laws.
  • Inventory and Availability: Ensure products are available and shippable within stated timelines.
  • Compliance with Laws: Meet safety, labeling, and import/export requirements.
  • Quality Control: Defective, unsafe, or counterfeit products are prohibited.
  • Customer Service: Respond promptly, resolve issues, and provide a positive experience.
5

Listing and Product Policies

  • No Pre-screening: Xaysi does not pre-screen listings or endorse products.
  • Product Restrictions: Certain products may be prohibited; follow the prohibited items policy.
  • Custom Orders: Clearly communicate customization steps and timelines.
6

Processing and Fulfillment

  • Order Fulfillment: Fulfill orders accurately and on time; deliver products in good condition.
  • Shipping and Delivery: Provide accurate shipping costs/timelines and update tracking once shipped.
  • Handling Complaints: Respond quickly to complaints and refund requests.
7

Returns and Refunds

  • Seller’s Return Policy: Maintain a clear, visible return policy for your shop and listings.
  • Returns Process: Process returns/refunds per your stated policy or risk penalties/suspension.
  • Buyer’s Right to Withdraw (EU/UK): Comply with laws for most physical items (typically 14 days).
8

Transaction Fees and Payments

Xaysi charges a commission fee on each sale. The fee structure is outlined in the payments/fees section and may change.

  • Payment Processing: Xaysi facilitates payments via approved methods. Payouts follow the platform schedule.
9

Prohibited Conduct

You agree not to engage in:

  • Listing counterfeit, misrepresented, or illegal products.
  • Attempting off-platform transactions or redirecting buyers externally for purchases.
  • Using misleading descriptions, images, or titles.
  • Harassment or discrimination.
  • Spam or unsolicited marketing.

Violations may result in suspension or termination of your seller account.

10

Reviews and Feedback

  • Encouraging Reviews: You may request honest reviews, but cannot offer incentives for positives.
  • Negative Reviews: Address issues professionally and seek resolution.
  • Review Manipulation: False reviews about your products or competitors are prohibited.
11

Case Resolution and Disputes

When a buyer files a dispute through Xaysi, you agree to:

  • Work with Buyers: Respond and attempt resolution promptly.
  • Case Resolution: If unresolved, Xaysi may intervene and decide outcomes (refunds/penalties).
12

Seller Protection

Xaysi Inc. may offer limited seller protection in certain cases (e.g., chargebacks/fraud), subject to requirements. Sellers remain responsible for best practices and platform security.

13

Modification of Terms

Xaysi may modify these Terms at any time. Updates are posted on the website. Continued use after updates constitutes acceptance.

14

Termination

Xaysi may suspend or terminate seller accounts for violations of these Terms or other rules, including:

  • Failure to comply with listing or fulfillment requirements.
  • Violating prohibited conduct.
  • Fraudulent activity.

For questions, contact Seller Support for assistance.

Our Policy Principles

The values that guide the development and implementation of our platform policies and guidelines.

Security First

Policies prioritize user security and protection for transactions and interactions.

Fairness & Equity

Balanced rules protect buyers and sellers while promoting fair practices.

Global Standards

We align with international best practices while respecting local context.

Need Assistance With Our Terms?

Our support team can help you understand these terms, address concerns, and clarify your rights and responsibilities on the platform.